In times of an emergency, do you know the numbers you can dial to? Most people have the number 999 in their minds. The government consolidated all emergency numbers in Malaysia into a single hotline for public convenience, which is known as the Malaysian Emergency Response Service (MERS) 999. The hotline covers all types of emergencies such as the Police, Fire and Rescue Department, Ministry of Health, Civil Defence Department and Malaysian Maritime Enforcement Agency.
When you dial 999, Professional Emergency Officers (PEO) will answer your call within 10 seconds. The PEO will ask the related questions, like the type of emergency, location of the incident and contact number to verify the call, before redirecting your call to the relevant emergency agency.
Emergency services numbers
|Police & Ambulance||999|
|St. John’s Ambulance||03-9285-1576|
|Red Crescent Society||03-4257-8726|
The worldwide emergency number for mobile phones is 112. This number can be dialled regardless of whether your mobile phone has credit, is barred or is locked. However, the call can only be made if a network connection is available. All calls for 112 will be redirected to the 999 Response service.
You may contact the tourist police for information on law, customs, culture and attractions in the local community. The tourist police also work closely with travel agencies, airlines, transportation companies, and hotels to extend their immediate assistance to travelers who may need it.
|Malaysia Airport – KUL Call Centre (24 hrs)||+603 8777 8888|
|KLIA||+6019 388 3281|
|Subang Airport||+603 7845 3245|
|Penang International Airport||04-252 02520|
If you require assistance during your travel with Rapid KL, whether you are commuting with the Light Railway Transit (LRT), KL Monorail, Mass Rapid Transit (MRT) or Rapid Bus, you can reach their Customer Service Office next to the station’s entrance gate for assistance. The counter’s operation hours are from 6 AM – 11.30 pm and vary from station to station. You can also contact the Rapid Customer Service Team through their hotline.
|LRT/MONORAIL/MRT/RAPID BUS/BRT||+603 7885 2585|
|KTM commuter/KTM intercity service/ETS||+603 2267 1200|
|KLIA Express Link||+603 2267 8000|
You can contact the related embassy regarding matters like replacing lost passports, assisting injured or ill travelers, and assisting with marriages, births, and adoptions. If in any case, you lose or damage your passport, you would need to contact your embassy. Although they will not be able to create a new passport for you, they can arrange emergency travel documents that will allow you to travel freely.
|Italy||03-4256-5122 / 5228|
|New Zealand||03- 238-2533|
Mental health hotlines
These are the hotlines to call if either you or anyone around you has suicidal thoughts or are going through troubled and difficult times. They provide assistance and counseling for those who are struggling. Most of the hotlines below are operating for 24 hours to provide emotional support to those in need.
The Women’s Aid Organization (WAO) provides free shelter, counseling, and crisis support to women and children who experience abuse.
|BEFRIENDERS KL (24 hrs)||03-7956 8145|
|LIFE LINE ASSOCIATION MALAYSIA||03-42657995|
|WOMEN’S AID ORGANIZATION (WAO)||+603 7956 3488|
|WAO SMS/WhatsApp line||+6018 988 8058|
|MALAYSIAN MENTAL HEALTH ASSOCIATION (MMHA)||03-2780 6803|
Leave a Reply